Privacy Policy

Privacy Policy

Last updated: January 2026

This Privacy Policy explains how personal data is collected, used, and protected when you visit and use the website https://travelcostablanca.com (the “Website”), in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Spanish Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights (LOPDGDD), and other applicable Spanish and EU regulations.

1. Personal Data Collected During Booking

When booking a tour on the Website, the user is required to provide the following personal data:

  • First Name
  • Last Name
  • Email address
  • Address
  • City
  • Country
  • Selected payment method (“Book now, pay later”)

This data is necessary to process reservations, manage communications, and provide the requested services.

2. Personal Data We Collect

Depending on how you interact with the Website, we may collect the following personal data:

  • Identification data: name and surname
  • Contact data: email address, phone number
  • Booking information related to экскурсии / tours
  • Technical data: IP address, browser type, device information
  • Any information you voluntarily provide via contact or booking forms

Users do not upload media files to the Website.

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • To respond to inquiries sent via contact forms or email
  • To manage tour reservations and related communications
  • To provide customer support and service information
  • To comply with legal, tax, and administrative obligations
  • To ensure the security and proper functioning of the Website
  • To prevent spam and fraudulent activity

4. Legal Basis for Processing

The legal bases for processing your data are:

  • Your consent, given when you submit forms or contact us
  • The performance of a contract or pre-contractual measures (tour reservations)
  • Compliance with legal obligations applicable under Spanish law
  • The legitimate interest of the website owner in maintaining website security and preventing abuse

5. Cookies

The Website uses cookies to improve user experience and ensure proper functionality.

Cookies may be used to:

  • Remember user preferences
  • Analyze website traffic
  • Detect spam and security threats

Detailed information about cookies, their purpose, and how to manage them is available in the Cookie Policy.

6. Embedded Content from Other Websites

Pages on this Website may include embedded content (for example, videos or maps). Embedded content from other websites behaves in the same way as if you visited the other website directly.

These third-party websites may collect data about you, use cookies, and monitor your interaction with embedded content.

7. Data Sharing with Third Parties

Personal data may be shared only when strictly necessary with:

  • Service providers related to website operation (e.g. hosting, security, anti-spam services)
  • Translation and multilingual plugins (such as WPML), which may process technical language-related data
  • Payment or booking-related service providers, if applicable

No personal data is sold or transferred to third parties for commercial purposes.

8. Data Retention Period

Personal data will be retained:

  • For as long as necessary to fulfill the purpose for which it was collected
  • For the time required by applicable legal obligations
  • Until you request deletion, where legally permissible

9. Your Data Protection Rights

Under GDPR and Spanish data protection law, you have the right to:

  • Access your personal data
  • Request rectification of inaccurate data
  • Request erasure (right to be forgotten)
  • Request restriction of processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at: contact@travelcostablanca.com

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

10. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services such as Akismet.

11. Data Security

Appropriate technical and organizational measures are applied to protect personal data against unauthorized access, loss, misuse, or alteration.

12. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect legal or technical changes. The latest version will always be available on this page.

13. Data Controller

Website owner / Data controller:
Maria Kuryleva
Official Tourist Guide (Guía Oficial)
ID / NIE: Y2258028V
License number 1467
Email: contact@travelcostablanca.com
Website: https://travelcostablanca.com

This post is also available in: Español (Spanish)